Returns policy
Kinara International offers a Limited Time Warranty (six months) against manufacturing defects within the normal scope of use.
Kinara International will repair - or - replace, any products found to be defective within the scope of normal and appropriate utilization. This warranty does not cover damage caused by accident, improper care, negligence, laundering, normal wear and tear or the natural breakdown of colors and materials over extended time and use. Kinara International will not be responsible for any costs, losses or damages incurred because of loss or misuse of the product.
Manufacturing defects typically show up on new or unused product, early in the product's lifespan. Each situation is different and Kinara International will investigate it carefully to determine whether a product has a manufacturing defect or if it is suffering wear and tear.
Defective products may be replaced from swap stock that is provided by Kinara International, upon Kinara International’s approval. If the products age is in question, Kinara International may request further proof to verify the age correctly.
Examples of manufacturing defects that will be covered:
- Straight edge tear along a seam
- Stitching defect that inhibits your ability to use the product
- Zipper malfunctions
- Zipper head has separated from the track
- Teeth are broken or warped
- Teeth separate when the zipper is closed.
Examples of wear and tear that will not be covered:
- Faded colors / UV Sun damage
- Material wearing over time
- Tears in the middle of the fabric (not along a seam)
- Tears caused by a crash or wreck
Examples of damage caused outside the normal scope of use, which will not be covered:
- Jagged-edged tear (straight edge tears indicate a manufacturing defect jagged tears indicate a rip)
- A rip or puncture hole in the bottom of a backpack
- Any material that was ripped or caught on another object
- Melted material caused by excessive heat
- Improper use of product
Unused and Unopened bags
- Delivery Bags may be returned within 30 days of purchase if they are unused and unopened from their original packaging